Shipping Policy

Effective Date: September 21, 2025

At Home Kitchen Era, accessible at https://homekitchenera.store/, we are committed to delivering your home decor, furniture, and kitchen appliances in a timely and reliable manner. This Shipping Policy outlines the details of our shipping process, including methods, costs, delivery times, and other important information. If you have any questions, please contact us at support@homekitchenera.store or +1 (385) 410-2905.

1. Order Processing

Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. Processing times may vary during peak seasons (e.g., holidays) or for custom or large furniture items.
Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and an estimated shipping date.
Order Changes or Cancellations: If you need to modify or cancel your order, please contact us at support@homekitchenera.store as soon as possible. Changes or cancellations are not guaranteed after the order has been processed or shipped.

2. Shipping Methods and Costs

Available Methods: We offer a variety of shipping options, including standard, expedited, and freight shipping for larger items like furniture. Available methods will be displayed at checkout based on your location and order details.
Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. Costs will be clearly displayed at checkout before you complete your purchase.
Free Shipping: From time to time, we may offer free shipping promotions for select products or order totals. Details of such promotions will be specified on our website or at checkout.

3. Delivery Locations

Domestic Shipping: We currently ship to all addresses within the United States, including our local area at 15519 Wooden Oak Ct, Houston, TX 77059.
International Shipping: At this time, Home Kitchen Era does not offer international shipping. Please contact us at support@homekitchenera.store if you have questions about future international availability.
Shipping Restrictions: Some products, such as large furniture or heavy kitchen appliances, may have shipping restrictions to certain areas (e.g., remote locations). Any restrictions will be noted during checkout.

4. Estimated Delivery Times

Standard Shipping: Typically takes 5-7 business days for most home decor and kitchen appliances, depending on your location.
Expedited Shipping: Typically takes 2-4 business days, where available.
Freight Shipping: Large items like furniture may take 7-14 business days for delivery, depending on the carrier and destination.
Delays: Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances. We will notify you if significant delays are expected.

5. Shipping Carriers

We partner with trusted shipping carriers such as USPS, UPS, FedEx, or freight companies for larger items. The carrier used for your order will be selected based on the product type, size, and destination, and will be communicated in your order confirmation email.

6. Tracking Your Order

Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery on the carrier’s website.
Lost Shipments: If your order does not arrive within the estimated delivery window, please contact us at support@homekitchenera.store or +1 (434) 248-0375, and we will work with the carrier to resolve the issue.

7. Risk of Loss

The risk of loss or damage to products passes to you once the order is handed over to the shipping carrier. We recommend inspecting your package upon delivery and reporting any issues immediately (see Section 8).

8. Damaged or Defective Items

Inspection: Please inspect your order upon delivery. If you receive a damaged or defective item, contact us within 48 hours of delivery at support@homekitchenera.store with photos and a description of the issue.
Resolution: We will work with you to provide a replacement, repair, or refund, subject to our Return Policy. For large items like furniture, additional steps may be required, such as coordinating with the freight carrier.

9. Incorrect or Incomplete Addresses

Accuracy: You are responsible for providing a complete and accurate shipping address at checkout. Home Kitchen Era is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Address Corrections: If you need to correct your shipping address after placing an order, contact us immediately at support@homekitchenera.store. Address changes are not guaranteed after the order has been processed or shipped.
Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to claim the package, you may be responsible for additional shipping costs to resend the order.

10. Taxes and Duties

Sales Tax: Applicable sales taxes will be calculated and added to your order at checkout based on your shipping address.
Customs and Duties: As we currently ship only within the United States, customs and duties do not apply. If international shipping becomes available, you will be responsible for any applicable customs fees or import duties.

11. Freight Shipping for Large Items

Large Furniture and Appliances: Items such as furniture or large kitchen appliances may require freight shipping. These deliveries may involve curbside drop-off, and you may be responsible for moving the item into your home.
Delivery Appointments: For freight shipments, the carrier may contact you to schedule a delivery window. Please ensure someone is available to receive the shipment.
White Glove Delivery: Where available, we may offer premium delivery services (e.g., in-home placement or assembly) for an additional fee. Check product pages or contact us for details.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or carrier policies. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

13. Contact Us

If you have any questions, concerns, or issues regarding our Shipping Policy or your order, please contact us at:

Home Kitchen Era
15519 Wooden Oak Ct
Houston, TX 77059
United States
Phone: +1 (385) 410-2905
Email: support@homekitchenera.store

Thank you for choosing Home Kitchen Era for your home decor, furniture, and kitchen appliance needs. We strive to make your shopping and delivery experience seamless and satisfactory.