Refund Policy

Refund Policy
Effective Date: September 21, 2025

At Home Kitchen Era, accessible at https://homekitchenera.store/, we want you to be completely satisfied with your purchase of home decor, furniture, and kitchen appliances. This Refund Policy outlines the conditions under which you may return products and request refunds. If you have any questions, please contact us at support@homekitchenera.store or +1 (385) 410-2905.

1. General Return Conditions

  • Return Window: You may return eligible products within 30 days of delivery for a refund or exchange, unless otherwise specified on the product page.

  • Eligibility: To be eligible for a return, the product must be unused, in its original condition, and in its original packaging, with all tags, manuals, and accessories included.

  • Proof of Purchase: A valid order number or proof of purchase is required to process a return. Please include this information when contacting us.

2. Non-Returnable Items

Certain items are non-returnable unless they are damaged or defective. These include:

  • Custom or Made-to-Order Products: Furniture or decor items customized to your specifications (e.g., custom upholstery or dimensions).

  • Clearance or Final Sale Items: Products marked as "clearance" or "final sale" on our website.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refunded.

  • Opened or Used Appliances: Kitchen appliances that have been used or removed from their original packaging, unless defective.

3. Damaged, Defective, or Incorrect Items

  • Inspection: Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@homekitchenera.store with photos and a description of the issue.

  • Resolution: For eligible claims, we will provide a replacement, repair, or refund at our discretion. For large items like furniture, we may coordinate with the shipping carrier to resolve the issue.

  • Shipping Damage: If an item arrives damaged due to shipping, we will work with the carrier to file a claim and provide a resolution.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@homekitchenera.store or call +1 (385) 410-2905 within 30 days of delivery to request a return. Provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions for returning the item. Do not return items without an RMA number, as they may not be accepted.

  3. Ship the Item: Package the item securely in its original packaging and ship it to the address provided (e.g., 15519 Wooden Oak Ct, Houston, TX 77059, or an alternative return facility). You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

  4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund or exchange.

5. Refunds

  • Refund Processing: If your return is approved, we will process a refund to your original payment method within 7-10 business days of receiving the returned item. Refunds may take additional time to appear on your account, depending on your payment provider.

  • Refund Amount: Refunds will include the purchase price of the item, excluding original shipping costs, unless the return is due to our error.

  • Non-Refundable Fees: Shipping fees, delivery fees (e.g., white glove delivery), and any additional services are non-refundable unless the return is due to our error.

6. Exchanges

  • Exchange Availability: If you prefer an exchange instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability and must meet the same eligibility criteria as returns.

  • Shipping for Exchanges: You are responsible for return shipping costs, but we will cover the cost of shipping the replacement item to you within the United States.

7. Large Items (Furniture and Appliances)

  • Freight Shipping Returns: Large items like furniture or kitchen appliances may require freight shipping for returns. Please contact us for specific instructions, as additional costs or coordination with the carrier may apply.

  • White Glove Delivery: If your order included premium services like in-home placement or assembly, these fees are non-refundable.

  • Condition: Large items must be in their original condition and packaging. We may charge a restocking fee (up to 20% of the purchase price) for large items returned due to buyer’s remorse.

8. Cancellations

  • Before Shipment: You may cancel your order before it has been processed or shipped by contacting us at support@homekitchenera.store. If the order has already been processed, it may be subject to our return process.

  • After Shipment: Orders that have shipped cannot be canceled and must be returned following the standard return process.

9. International Orders

At this time, Home Kitchen Era ships only within the United States. If international shipping becomes available in the future, additional terms regarding returns and refunds for international orders will apply, including responsibility for customs fees or duties.

10. Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy or your order, please contact us at:

Home Kitchen Era
15519 Wooden Oak Ct
Houston, TX 77059
United States
Phone: +1 (385) 410-2905
Email: support@homekitchenera.store

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

Thank you for shopping with Home Kitchen Era. We are committed to ensuring your satisfaction with our home decor, furniture, and kitchen appliances.