Cancellation Policy

Effective Date: September 21, 2025

At Home Kitchen Era, accessible at https://homekitchenera.store/, we strive to provide a seamless shopping experience for our home decor, furniture, and kitchen appliances. This Cancellation Policy outlines the conditions under which you may cancel an order placed with us. If you have any questions, please contact us at support@homekitchenera.store or +1 (385) 410-2905.

1. Order Cancellation Before Processing

Cancellation Window: You may cancel your order at no cost if it has not yet been processed for shipping. Orders are typically processed within 1-3 business days after payment is confirmed.
How to Cancel: To cancel an order, contact us as soon as possible at support@homekitchenera.store or by phone at +1 (385) 410-2905. Please provide your order number and a brief explanation for the cancellation.
Confirmation: If the cancellation is successful, we will confirm the cancellation via email and issue a full refund to your original payment method within 7-10 business days. Refunds may take additional time to appear on your account, depending on your payment provider.

2. Order Cancellation After Processing

Processed Orders: Once an order has been processed or shipped, it cannot be canceled. Instead, you may return the item(s) after delivery, subject to our Refund Policy.
Custom or Made-to-Order Items: Orders for custom or made-to-order products, such as custom furniture or specially configured kitchen appliances, cannot be canceled once processing has begun. This will be indicated on the product page at the time of purchase.
Contact Us: If you attempt to cancel a processed order, we will inform you if the order is eligible for cancellation or if it qualifies for a return instead. Contact us at support@homekitchenera.store for assistance.

3. Exceptions for Cancellations

Incorrect or Defective Orders: If we have shipped an incorrect or defective item, you may cancel the order at no cost, and we will cover any associated shipping fees. Please contact us within 48 hours of delivery with photos and a description of the issue.
Our Error: If we are unable to fulfill your order due to unavailability, pricing errors, or other issues on our end, we will notify you promptly, cancel the order, and issue a full refund to your original payment method.

4. Refunds for Canceled Orders

Refund Process: For eligible cancellations, refunds will be processed to your original payment method within 7-10 business days after cancellation approval. This includes the purchase price and any applicable taxes or fees paid at checkout.
Non-Refundable Fees: If your order included non-refundable fees (e.g., expedited shipping or white glove delivery for furniture), these will not be refunded unless the cancellation is due to our error.
Processing Time: Refunds may take additional time to appear on your account, depending on your bank or payment provider.

5. Large Items (Furniture and Appliances)

Freight Shipments: Orders for large items like furniture or kitchen appliances may involve freight shipping and longer processing times. Cancellations for these items are only possible before processing begins, as indicated in your order confirmation email.
Custom Furniture: Custom or made-to-order furniture cannot be canceled once production has started. Please review your order carefully before confirming.
Contact Us: For assistance with canceling large-item orders, please contact us at support@homekitchenera.store or +1 (434) 248-0375 as soon as possible.

6. International Orders

At this time, Home Kitchen Era ships only within the United States. If international shipping becomes available in the future, additional terms regarding cancellations for international orders will apply, including considerations for customs fees or duties.

7. How to Contact Us

If you need to cancel an order or have questions about this Cancellation Policy, please reach out to us at:

Home Kitchen Era
15519 Wooden Oak Ct
Houston, TX 77059
United States
Phone: +1 (385) 410-2905
Email: support@homekitchenera.store

8. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

Thank you for choosing Home Kitchen Era for your home decor, furniture, and kitchen appliance needs. We are committed to making your shopping experience as smooth as possible.